Hard Skills
IntermediateDamage AssessmentThe process of inspecting physical property or vehicles to evaluate the extent of loss and determine necessary repairs.
AdvancedEstimating Software ProficiencyThe ability to use industry-standard platforms like Xactimate or Symbility to generate line-item claim estimates.
IntermediatePolicy InterpretationAnalyzing insurance contracts to determine specific coverage limits, exclusions, and endorsements applicable to a loss.
IntermediateFraud DetectionIdentifying red flags and inconsistencies in claimant statements or physical evidence that suggest intentional loss or exaggeration.
Soft Skills
AdvancedClaim NegotiationThe ability to reach an agreement with policyholders, contractors, or public adjusters on a fair settlement amount.
IntermediateCustomer Empathy and ServiceProviding supportive and clear communication to policyholders during stressful events following a loss.
IntermediateField Scheduling and LogisticsEfficiently planning and managing a route of physical inspections across a geographic territory.