Hard Skills
IntermediateCash HandlingThe ability to accurately receive, count, and process physical currency and provide correct change during transactions.
IntermediateFare Box MaintenanceOperating and performing basic technical troubleshooting on electronic and mechanical fare collection equipment.
BasicIncident ReportingThe systematic recording of equipment malfunctions, security breaches, or passenger injuries in compliance with organizational protocols.
Soft Skills
BasicCustomer ServiceThe capacity to interact with passengers politely, provide directions, and answer questions regarding fares and routes.
IntermediateConflict De-escalationThe use of communication techniques to manage and resolve disputes with passengers regarding fare payment or rules of conduct.