Hard Skills
AdvancedRegulatory Compliance and AdjudicationThe process of interpreting and applying specific tax, excise, or insurance legislation to determine legal obligations or eligibility for benefits.
IntermediateInvestigative InterviewingTechniques used to gather information from claimants or taxpayers to verify facts and detect potential fraud or non-compliance.
AdvancedFinancial AuditingThe systematic examination of financial records and accounts to ensure compliance with excise laws or employment insurance reporting standards.
IntermediateRisk Assessment and AnalysisEvaluating the likelihood of non-compliance or fraud within specific sectors or individual cases to prioritize investigative resources.
IntermediateCase ManagementManaging the end-to-end lifecycle of an insurance claim or revenue file, including documentation, tracking, and final determination.