Hard Skills
IntermediateInformation RetrievalEfficiently locating and gathering specific data or documents from physical or digital databases to answer enquiries.
BasicData EntryThe act of entering information into computer systems accurately and at a reasonable speed.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and support to customers before, during, and after their requirements are met.
AdvancedConflict ResolutionManaging and resolving customer complaints or difficult situations in a calm and effective manner.
IntermediateVerbal CommunicationConveying information clearly and professionally through speech to ensure clarity and understanding.