Hard Skills
AdvancedEligibility AdjudicationThe process of evaluating evidence and documentation to determine if individuals meet statutory requirements for insurance benefits.
IntermediateInvestigative InterviewingTechniques for conducting structured interviews with claimants and employers to extract factual information and verify employment history.
ExpertLegislative InterpretationThe ability to interpret and apply complex employment insurance acts, regulations, and policies to specific claimant scenarios.
AdvancedFraud Detection and PreventionIdentifying red flags, discrepancies, and patterns of behavior that indicate intentional misrepresentation or benefit fraud.
IntermediateCase ManagementSystematically tracking and managing multiple investigative files from inception through to final determination and potential appeal.
IntermediateRevenue Recovery and CollectionExecuting procedures to recover overpayments and unpaid insurance premiums from individuals or business entities.