Hard Skills
AdvancedClaims AdjudicationEvaluating individual applications for benefits based on legal criteria to determine eligibility and entitlement.
ExpertEmployment Insurance LegislationDeep understanding of the laws and regulations governing unemployment benefits and revenue collection.
AdvancedFraud Detection and InvestigationIdentifying discrepancies in claimant reports and performing audits on employer payroll records.
IntermediateCaseload ManagementPrioritizing and organizing a large volume of active files to meet processing deadlines and service standards.