Hard Skills
AdvancedComputer-Aided Dispatch (CAD) SystemsProficiency in using specialized software to record calls, monitor field unit status, and manage the lifecycle of emergency incidents.
AdvancedEmergency Medical Dispatch (EMD) ProtocolsKnowledge and application of standardized medical instruction sets used to provide pre-arrival life-saving directions to callers.
IntermediateGeographic Literacy and GIS MappingCompetence in interpreting digital maps, recognizing jurisdictional boundaries, and providing spatial guidance without relying solely on automated routing.
Soft Skills
ExpertCrisis Communication and De-escalationThe ability to maintain professional composure and use verbal techniques to calm distressed callers while extracting critical scene information.
AdvancedActive Listening and Information SynthesisThe skill of filtering out background noise and emotional interference to isolate and document essential facts during high-stress calls.
ExpertConcurrent Task ManagementThe capacity to process information from multiple sources, such as radio traffic and phone lines, while simultaneously entering data into computer systems.