Hard Skills
AdvancedEmergency Medical Dispatch (EMD) ProtocolsThe systematic use of specialized medical scripts and algorithms to provide pre-arrival instructions and prioritize emergency responses.
IntermediateMedical TriageThe process of categorizing patients based on the severity of their condition to determine the priority of treatment and transport.
IntermediateComputer-Aided Dispatch (CAD) ProficiencyOperational mastery of software used for radio communication, call logging, and real-time resource tracking.
IntermediateGeographic Information Systems (GIS) NavigationThe use of digital mapping and spatial data to accurately locate callers and guide emergency units.
Soft Skills
AdvancedStress Management and ResilienceThe ability to remain calm, focused, and effective while handling high-pressure, life-and-death situations.
IntermediateActive ListeningFully concentrating, understanding, and responding to callers to extract vital information in chaotic environments.
AdvancedCritical Decision MakingThe ability to make rapid, informed choices under extreme time constraints with incomplete information.