Hard Skills
AdvancedCrisis InterventionThe ability to identify, assess, and intervene in urgent physical or psychological distress situations to ensure immediate safety.
IntermediateDe-escalation TechniquesUtilizing verbal and non-verbal communication strategies to reduce the intensity of conflict and prevent physical aggression.
IntermediateCase DocumentationThe systematic recording of client interactions, progress notes, and service referrals in compliance with legal and ethical standards.
IntermediateHarm Reduction PrinciplesKnowledge and application of strategies intended to minimize the negative health and social impacts of high-risk behaviors.
IntermediateCommunity Resource NavigationThe ability to identify and connect clients to external support services such as housing, legal aid, and medical care.
Soft Skills
IntermediateEmpathy and Rapport BuildingThe capacity to establish trust-based relationships with marginalized individuals through active listening and non-judgmental support.
AdvancedCultural CompetencyThe ability to work effectively with people from diverse backgrounds, including various ethnicities, sexual orientations, and socioeconomic statuses.
IntermediateBoundary ManagementMaintaining professional limits to ensure the integrity of the worker-client relationship and prevent burnout.