Hard Skills
ExpertOccupational Health and Safety (OHS) ComplianceEnsuring all maintenance activities adhere to legal safety standards and managing the associated documentation and training records.
AdvancedVendor and Contract ManagementSelecting, negotiating with, and managing external service providers to ensure adherence to service level agreements (SLAs).
Soft Skills
ExpertStrategic Workforce PlanningThe process of analyzing and forecasting the maintenance department's talent needs to ensure the right number of skilled technicians are available for facility operations.
AdvancedPerformance Management and KPI TrackingSetting and evaluating technical performance standards and maintenance metrics for staff and external contractors.
AdvancedTechnical Training and DevelopmentIdentifying skill gaps in maintenance staff and implementing programs for certifications in HVAC, electrical, or plumbing systems.
AdvancedConflict Resolution and Employee RelationsManaging disputes between maintenance crews or between facility staff and other organizational departments.