Hard Skills
IntermediateGuest Reservation ManagementThe ability to manage table bookings, waiting lists, and walk-ins using digital platforms like OpenTable or Resy to optimize restaurant capacity.
IntermediateFloor Management and Seating StrategyStrategically assigning guests to tables to ensure a balanced workload for servers and maintaining a steady flow of service.
Soft Skills
AdvancedInterpersonal CommunicationEngaging with guests in a welcoming manner while coordinating effectively with waitstaff and kitchen teams through verbal and non-verbal cues.
AdvancedConflict ResolutionThe capability to de-escalate situations involving dissatisfied guests, long wait times, or booking errors with tact and professionalism.
IntermediateProfessional EtiquetteAdherence to high standards of grooming, posture, and formal hospitality protocols suitable for upscale or fine-dining environments.