Hard Skills
AdvancedFine Dining EtiquetteProficiency in formal table service, silver service, and adherence to high-end hospitality protocols and manners.
AdvancedWine and Beverage PairingComprehensive understanding of wine lists, flavor profiles, and the ability to recommend appropriate pairings with menu items.
IntermediatePOS System ProficiencySkilled use of Point of Sale software for order entry, processing payments, and managing split bills.
IntermediateFood Safety and SanitationKnowledge of health department regulations, food handling safety, and maintaining a clean dining environment.
Soft Skills
IntermediateTeam SupervisionAbility to lead a team of servers, coordinate tasks, assign sections, and manage shift flow to ensure seamless service.
AdvancedConflict ResolutionTechniques for de-escalating guest complaints or managing internal team friction professionally.
IntermediateUpselling TechniquesThe ability to persuasively suggest premium menu items or additional courses to enhance the dining experience.