Hard Skills
IntermediateHardware TroubleshootingThe ability to diagnose and resolve physical malfunctions in computer components, peripherals, and mobile devices.
IntermediateOperating System AdministrationExpertise in installing, configuring, and maintaining desktop environments such as Windows, macOS, or Linux.
IntermediateActive Directory ManagementManaging user accounts, groups, and permissions within a domain environment to control access to network resources.
IntermediateIT Service Management (ITSM) ToolsProficiency in using ticketing systems like ServiceNow, Jira, or Zendesk to track, document, and escalate technical issues.
IntermediateRemote Support ToolsUsing software like TeamViewer, LogMeIn, or Remote Desktop Protocol (RDP) to assist users who are not physically present.
IntermediateSoftware Deployment and PatchingThe process of installing, updating, and managing corporate software applications across multiple endpoints.