Hard Skills
IntermediateHardware TroubleshootingThe ability to diagnose, isolate, and repair physical components of computer systems and peripherals such as printers, monitors, and docking stations.
AdvancedOperating System SupportProficiency in installing, configuring, and maintaining enterprise operating systems such as Windows 10/11, macOS, and Linux distributions.
IntermediateITSM Tool ProficiencyCompetence in using IT Service Management software like ServiceNow, Jira, or Zendesk to log, track, and escalate technical issues.
IntermediateNetwork Connectivity SupportIdentifying and resolving issues related to LAN/WAN, Wi-Fi, VPN configurations, and TCP/IP settings on end-user devices.
IntermediateMobile Device Management (MDM)Configuring and securing mobile devices and tablets using enterprise solutions like Microsoft Intune or Jamf.