Hard Skills
IntermediateInformation Retrieval and ManagementThe capacity to navigate internal databases, directories, and store maps to provide accurate location and service information.
IntermediateMultilingual CommunicationThe ability to convey store information and provide assistance in more than one language to accommodate diverse clientele.
IntermediateProduct and Service KnowledgeMaintaining an up-to-date understanding of store departments, current promotions, return policies, and special events.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality assistance and support to customers in a professional and helpful manner.
AdvancedActive ListeningFocusing fully on the customer's inquiry, understanding the information, and responding thoughtfully to their needs.
AdvancedConflict De-escalationUsing verbal and non-verbal techniques to calm frustrated or upset customers and reach a peaceful resolution.