Hard Skills
AdvancedEmployee Performance ManagementMonitoring, assessing, and providing feedback on individual and team performance to meet retail targets.
IntermediateWorkforce SchedulingCreating and managing staff rosters to ensure adequate coverage during peak retail hours while minimizing labor costs.
IntermediateStaff Recruitment and OnboardingIdentifying hiring needs, interviewing candidates, and integrating new hires into the retail team.
Soft Skills
AdvancedConflict ResolutionManaging and mediating disputes between staff members or between staff and customers to maintain a positive work environment.
IntermediateTraining and DevelopmentIdentifying skill gaps and providing coaching or training on product knowledge and sales techniques.