Hard Skills
IntermediateMail Sorting and ClassificationThe systematic organization of mail pieces by delivery route, zip code, and priority levels to ensure efficient distribution.
IntermediatePostal Product KnowledgeComprehensive understanding of various shipping options, insurance types, and specialized delivery services offered to customers.
IntermediateRetail POS System OperationProficiency in using point-of-sale software to process transactions, calculate postage, and manage cash drawers.
AdvancedCompliance with Postal RegulationsAdherence to legal requirements regarding prohibited items, international customs declarations, and mail privacy laws.
BasicPhysical Load ManagementThe ability to safely lift, maneuver, and store packages of varying weights and sizes using proper ergonomic techniques.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to assist the public with inquiries, complaints, and service requests in a professional and polite manner.
IntermediateAttention to DetailMeticulous verification of addresses, tracking numbers, and postage stamps to ensure error-free processing.