Hard Skills
IntermediateReservation Systems ManagementProficiency in using Property Management Systems (PMS) to handle bookings, room assignments, and check-ins.
IntermediateFinancial Accuracy and Cash HandlingThe ability to process guest payments, manage cash drawers, and perform daily financial reconciliations.
BasicData Entry and Records ManagementMaintaining accurate guest profiles and transactional records within the hotel database.
Soft Skills
AdvancedGuest Conflict ResolutionThe ability to manage and resolve guest complaints or issues diplomatically and promptly.
IntermediateCross-Functional CommunicationCoordinating with housekeeping, maintenance, and management to ensure room readiness and guest satisfaction.