Hard Skills
IntermediateServer Hardware MaintenanceInstalling, upgrading, and repairing server hardware components such as CPUs, RAM, and storage drives within a data centre environment.
IntermediateNetwork MonitoringUsing specialized software tools to track network performance, traffic flow, and connectivity issues in real-time.
BeginnerStructured CablingThe design and installation of a cabling system that supports multiple hardware uses and is suitable for today's and tomorrow's needs.
IntermediateEnvironmental Control ManagementMonitoring and managing data centre cooling systems, humidity levels, and power distribution units (PDUs).
Soft Skills
AdvancedIncident ManagementThe process of responding to, recording, and resolving service interruptions according to established protocols and SLAs.
IntermediateTechnical DocumentationCreating and maintaining accurate records of rack diagrams, network maps, and maintenance logs.