Hard Skills
IntermediateVisual MerchandisingThe practice in the retail industry of developing floor plans and three-dimensional displays in order to maximize sales.
IntermediateSales Closing TechniquesThe ability to guide a customer through the final stages of a transaction and secure a purchase.
Entry-levelPoint of Sale (POS) LiteracyProficiency in operating computerized systems used for processing customer transactions and managing inventory.
AdvancedProduct Catalog KnowledgeDeep understanding of the features, benefits, and availability of the store's inventory.
Soft Skills
IntermediateActive ListeningA communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.