Hard Skills
IntermediateGlobal Distribution Systems (GDS)Proficiency in software such as Amadeus, Sabre, or Travelport used to book, ticket, and manage passenger reservations.
IntermediateAviation Security ComplianceKnowledge and application of TSA, FAA, or ICAO regulations regarding passenger screening and prohibited items.
BasicBaggage Handling and LogisticsCalculating weight and balance requirements and processing checked luggage according to international baggage rules.
Soft Skills
AdvancedConflict Resolution and De-escalationThe ability to manage irate or stressed passengers during flight delays, cancellations, or overbooking situations.
IntermediateCultural SensitivityProviding inclusive service to a diverse global passenger base with varying languages and cultural norms.
IntermediatePublic Address System CommunicationThe ability to deliver clear, concise, and professional announcements to large groups of passengers.