CUSTOMER SERVICE DIRECTOR (CSD) - WATER TRANSPORTATION Pursers and flight attendants

Hard Skills

ExpertMaritime Safety LeadershipThe ability to direct emergency protocols, passenger evacuations, and safety drills according to international maritime laws.

ExpertRegulatory Compliance (MLC & IMO)Knowledge of the Maritime Labour Convention and International Maritime Organization standards regarding passenger and crew welfare.

AdvancedLuxury Hospitality ManagementOversight of high-end guest services, including dining, cabin services, and entertainment, specifically for maritime environments.

AdvancedFinancial Budgeting and Inventory ControlThe strategic management of departmental budgets, provisioning of shipboard supplies, and cost-reduction strategies.

Soft Skills

AdvancedConflict Resolution and MediationThe capacity to handle and resolve high-stress disputes between international passengers or crew members in a confined environment.

AdvancedCross-Cultural Resource ManagementManaging and motivating a diverse, multinational workforce of stewards and attendants while adhering to labor laws.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.