Hard Skills
IntermediatePOS System OperationThe technical proficiency in using computerized point-of-sale registers, barcode scanners, and credit card processing terminals.
AdvancedCash ReconciliationThe ability to accurately count currency, provide correct change, and balance a cash drawer against sales reports at the end of a shift.
IntermediateLoss PreventionDetecting suspicious customer behavior, identifying counterfeit currency, and verifying product tags to prevent theft and shrinkage.
Soft Skills
IntermediateConflict De-escalationUtilizing communication techniques to manage frustrated or angry customers and resolve disputes over pricing or returns professionally.
BasicUpselling and Cross-sellingIdentifying opportunities to recommend additional products or loyalty programs to customers during the checkout process.