Hard Skills
IntermediateTicketing System ProficiencyThe ability to operate electronic ticketing and reservation software to issue, modify, or refund passenger tickets for ground and water transport.
IntermediateCargo Documentation and ManifestingThe skill of accurately recording, tracking, and processing freight documents and passenger manifests according to transport regulations.
IntermediateGeographic and Route KnowledgeDeep understanding of bus routes, ferry schedules, terminal locations, and connecting services to provide accurate travel guidance.
BasicCash Handling and Payment ProcessingManaging physical currency, credit card transactions, and digital payments while performing end-of-shift financial reconciliations.
IntermediateSafety and Emergency ProceduresKnowledge of protocols for passenger safety during boarding, transit, and emergency evacuations on land or water vessels.
Soft Skills
AdvancedConflict ResolutionThe capacity to manage and de-escalate difficult situations involving passenger complaints, delays, or luggage issues in a professional manner.
IntermediateCross-Cultural CommunicationThe ability to communicate effectively with passengers from diverse backgrounds, including non-native speakers, using clear language and non-verbal cues.