CUSTOMER SALES AND SERVICE AGENT (EXCEPT AIRLINE) Ground and water transport ticket agents, cargo service representatives and related clerks

Hard Skills

IntermediateElectronic Reservation SystemsProficiency in using specialized software for booking ground and water transportation tickets and tracking cargo status.

IntermediateCargo Documentation and LogisticsAccurately preparing and processing bills of lading, manifests, and shipping documents for ground or water freight according to standards.

BasicCash Handling and Financial AccuracyPrecisely processing payments, managing point-of-sale transactions, and reconciling daily financial reports.

IntermediateTransport Regulatory ComplianceKnowledge and application of safety, security, and environmental regulations governing ground and maritime passenger and freight transport.

Soft Skills

IntermediateCustomer Relationship ManagementManaging interactions with current and potential customers to ensure satisfaction and loyalty.

AdvancedConflict ResolutionThe ability to effectively handle customer complaints, delays, or service disruptions while maintaining professional composure.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.