Hard Skills
IntermediateCustomer Inquiry ManagementThe ability to process and respond to diverse customer questions regarding retail products, services, and store policies.
BasicRetail POS System ProficiencyOperational knowledge of point-of-sale hardware and software to manage transactions and customer records.
IntermediateProduct and Service KnowledgeComprehensive understanding of retail inventory, including features, benefits, and price points to provide accurate info.
BasicCRM Data ManagementAccurately entering and updating customer information within a Customer Relationship Management database.
Soft Skills
IntermediateConflict De-escalationTechniques used to calm agitated customers and resolve complaints effectively while maintaining a professional demeanor.
IntermediateActive ListeningFocusing fully on the customer to understand their needs, clarify details, and provide appropriate solutions.