Hard Skills
IntermediateCabin Sanitation and MaintenanceThe execution of rigorous cleaning and disinfecting protocols for passenger staterooms to meet maritime health standards.
AdvancedEmergency Response ProceduresComprehensive knowledge of maritime safety protocols, including muster station operations and passenger evacuation techniques.
BasicAncillary Revenue GenerationThe ability to identify and capitalize on opportunities to promote shipboard services, tours, and amenities to guests.
Soft Skills
AdvancedIntercultural CommunicationThe ability to effectively interact and provide service to a diverse range of passengers from various global backgrounds and languages.
IntermediateService RecoveryThe skill of identifying passenger dissatisfaction and applying immediate solutions to resolve complaints effectively.