COUNTER SERVICE AGENT - RAILWAY Ground and water transport ticket agents, cargo service representatives and related clerks

Hard Skills

IntermediateTicket Reservation SystemsProficiency in using computerized reservation systems to book, issue, and modify rail tickets for passengers.

IntermediateFinancial Transaction ManagementAccurate processing of payments, handling cash, and performing end-of-shift reconciliations.

BasicSafety and Security ProtocolsKnowledge of railway safety regulations and emergency procedures to assist passengers during incidents.

IntermediateMulti-modal Itinerary PlanningAssisting passengers with complex travel routes involving multiple connections and transport modes.

Soft Skills

AdvancedCustomer Service & Complaint ResolutionThe ability to handle passenger inquiries and resolve complaints professionally, especially during service disruptions.

Mobility Path: High Affinity Match (>60%)

Click on a role to view its full competency profile.

No matches found at the 60% threshold.