COUNTER SERVICES AGENT - AIRLINE Airline ticket and service agents

Hard Skills

AdvancedGlobal Distribution System (GDS) ProficiencyThe ability to operate computerized reservation systems such as Amadeus, Sabre, or Galileo for booking and ticketing.

IntermediateTravel Document VerificationChecking the validity of passports, visas, and health documents in accordance with IATA regulations and destination country laws.

BasicAncillary Revenue GenerationThe skill of identifying opportunities to sell upgrades, extra baggage allowance, and priority services to passengers.

IntermediateBaggage Handling ProceduresKnowledge of weight limits, hazardous materials restrictions, and tagging protocols for checked luggage.

Soft Skills

IntermediateConflict ResolutionThe capacity to manage upset passengers and de-escalate high-stress situations involving flight delays or cancellations.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.