Hard Skills
IntermediateTicketing System ProficiencyThe ability to use specialized software to issue tickets, process reservations, and manage seating for ground or water transport.
IntermediateCargo Documentation ManagementAccurate preparation and processing of shipping documents, manifests, and waybills for water or ground freight.
IntermediateFinancial Transaction ProcessingHandling cash, credit, and digital payments accurately and reconciling daily sales records.
IntermediateTransport Safety and Legal ComplianceUnderstanding and applying relevant transportation laws, safety regulations, and company policies.
Soft Skills
IntermediateCustomer Service ExcellenceProviding polite, efficient assistance to passengers regarding routes, schedules, and fares while maintaining a professional demeanor.
AdvancedDe-escalation and Problem SolvingAddressing and resolving passenger complaints or issues regarding delays, cancellations, or lost luggage.