Hard Skills
ExpertCrisis InterventionThe ability to lead teams during emergency situations such as facility breaches or inmate violence using established protocols.
AdvancedLabor Relations ComplianceUnderstanding and enforcing collective bargaining agreements and ensuring actions comply with institutional policies and civil rights laws.
IntermediateResource RosteringEfficiently managing personnel rosters to ensure 24/7 coverage while minimizing overtime costs and preventing staff burnout.
Soft Skills
AdvancedPerformance ManagementThe process of ensuring that correctional officers' activities and outputs meet the facility's goals and standards through regular feedback and evaluation.
AdvancedConflict ResolutionMediation techniques used to de-escalate tensions between staff members or between staff and inmates to maintain order.