Hard Skills
IntermediateEmployee RecruitmentThe process of identifying, attracting, and selecting qualified candidates for roles within the confectionery store.
AdvancedFood Safety Compliance TrainingOrganizing and overseeing educational sessions for staff regarding hygiene standards and food handling regulations.
IntermediateStaff Scheduling and Labor ManagementDetermining and assigning work shifts to ensure adequate coverage during peak retail hours while controlling labor costs.
Soft Skills
IntermediatePerformance ManagementThe practice of providing feedback and evaluating staff based on sales targets and service quality benchmarks.
IntermediateInterpersonal Conflict ResolutionFacilitating communication to resolve disputes between employees or managing difficult customer interactions.