Hard Skills
IntermediateConsole OperationsThe ability to monitor and manage central computer systems via a master console to maintain performance standards.
IntermediateBatch Process ManagementSupervising the execution of automated sequences of programs and handling job failures.
AdvancedTroubleshooting and DiagnosticsSystematically identifying the root cause of system errors and implementing corrective actions.
IntermediateNetwork Performance MonitoringTracking data flow and connectivity across the network to identify bottlenecks or outages.
Soft Skills
BasicIncident LoggingAccurately documenting all system incidents, interventions, and outcomes for historical analysis.