Hard Skills
IntermediateTroubleshootingThe systematic process of diagnosing and resolving technical problems in computer systems and software.
IntermediateOperating System AdministrationConfiguring, updating, and managing workstation operating systems such as Windows, macOS, and Linux.
IntermediateIncident ManagementUsing ticketing software to document, track, and prioritize technical issues through to resolution.
IntermediateNetwork Connectivity DiagnosticsIdentifying and fixing issues related to local area network connections, Wi-Fi, and VPN access.
BasicHardware MaintenanceThe ability to replace or repair physical components like hard drives, memory, and computer peripherals.