Hard Skills
IntermediateHardware Troubleshooting and RepairThe ability to identify, diagnose, and fix physical components of computers, printers, and other electronic business equipment.
IntermediateOperating System Installation and ConfigurationSetting up, updating, and optimizing software environments including Windows, macOS, and Linux distributions.
IntermediateNetwork Connectivity SupportConfiguring and troubleshooting local area networks, Wi-Fi routers, and peripheral connections like network printers.
BasicTechnical Documentation and ReportingRecording detailed logs of service calls, parts used, and steps taken for repair in a ticketing or CRM system.