COMPLAINTS CLERK - TELEPHONE SYSTEM Other customer and information services representatives

Hard Skills

IntermediateComplaint Handling and ResolutionThe ability to receive, document, and resolve customer grievances according to company protocols and service standards.

BasicTelephony System OperationProficiency in using multi-line phone systems, IVR software, and automated call routing technology.

IntermediateCRM Data ManagementAccurately logging call details, customer history, and specific resolution steps into a Customer Relationship Management database.

IntermediateService Protocol ComplianceThorough understanding of organizational policies, return procedures, and service level agreements (SLAs).

Soft Skills

AdvancedConflict De-escalationUsing specialized communication techniques to calm angry or frustrated callers and reach an amicable solution.

IntermediateActive ListeningFully concentrating on what is being said by the customer, understanding the information, and responding thoughtfully.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.