Hard Skills
AdvancedComputer-Aided Dispatch (CAD) ProficiencyThe ability to utilize specialized software systems to manage emergency calls, track field units, and record incident data in real-time.
ExpertEmergency Medical Dispatch (EMD) ProtocolsThe application of standardized medical instruction sets to provide life-saving guidance to callers before first responders arrive.
IntermediateGeographic Information Systems (GIS) LiteracyProficiency in interpreting digital maps, coordinate systems, and spatial data to guide responders to precise locations.
IntermediateCJIS and Privacy ComplianceAdherence to Criminal Justice Information Services security policies and data privacy laws regarding sensitive information.
Soft Skills
ExpertActive Listening under PressureThe skill of filtering out background noise and emotional distress to extract critical information from callers accurately.
AdvancedMultitasking and Resource PrioritizationSimultaneously managing radio frequencies, phone lines, and data terminals while determining the urgency of various incidents.
AdvancedCrisis De-escalationTechniques used to calm agitated, hysterical, or hostile callers to obtain necessary information for responder safety.