Hard Skills
IntermediateEmergency Call HandlingThe ability to receive, prioritize, and process incoming emergency and non-emergency calls according to established protocols.
IntermediateComputer-Aided Dispatch (CAD) ProficiencyTechnical skill in operating specialized software systems used to record call details and track the status of field units.
AdvancedEmergency Medical Dispatch (EMD)Providing pre-arrival medical instructions to callers using standardized protocols for CPR, choking, or childbirth.
Soft Skills
AdvancedCrisis ManagementThe capacity to remain calm and effective under extreme pressure while making critical decisions during high-stakes incidents.
AdvancedActive ListeningFocusing fully on the caller to understand instructions, identify distress levels, and gather precise location data.
AdvancedMulti-taskingSimultaneously managing radio frequencies, telephone lines, and data entry systems without compromising accuracy.