Hard Skills
IntermediatePOS System OperationProficiency in using Point of Sale software to accurately process orders, handle payments, and manage discounts.
AdvancedFood Safety and SanitationDeep understanding of food safety regulations, personal hygiene standards, and cross-contamination prevention protocols.
AdvancedMenu and Allergen KnowledgeComprehensive understanding of all menu items, including ingredients, preparation methods, and potential allergens.
IntermediateUpselling and Suggestive SellingThe ability to strategically suggest additional items or premium alternatives to increase the total bill.
Soft Skills
IntermediateCustomer Service EtiquetteThe ability to interact professionally with guests, ensuring a positive dining experience through polite communication and attentive service.
AdvancedTime Management and MultitaskingThe ability to manage multiple tables, prioritize tasks, and maintain service flow during peak hours.