Hard Skills
IntermediateInventory ManagementTracking and managing onboard supplies, food, and equipment for airline flights to maintain optimal stock levels.
AdvancedAviation Security ComplianceAdhering to TSA and international aviation security protocols regarding the screening and loading of commissary items.
IntermediateHACCP Food Safety KnowledgeApplying Hazard Analysis Critical Control Point standards for the safe handling, storage, and transport of airline meals.
IntermediateFlight Coordination LogisticsSynchronizing with flight crews and ground handlers to ensure timely delivery and loading of catering and supplies.
Soft Skills
AdvancedCustomer Relationship ManagementHandling passenger inquiries, ticketing issues, and service requests with a professional and helpful demeanor.
AdvancedConflict ResolutionThe ability to de-escalate passenger frustrations regarding ticketing, baggage, or catering service issues.