Hard Skills
ExpertRevenue Recovery ManagementOverseeing the systematic process of collecting outstanding government debts and ensuring compliance with financial regulations.
ExpertStatutory Compliance KnowledgeIn-depth understanding of the Employment Insurance Act and related revenue collection laws.
AdvancedCollection Strategy OptimizationUtilizing data and analytics to prioritize high-risk accounts and allocate resources effectively.
Soft Skills
AdvancedPerformance ManagementMonitoring and evaluating the productivity and quality of work of revenue officers and collection staff.
AdvancedConflict Resolution and NegotiationThe ability to manage disputes with debtors and negotiate payment schedules to resolve arrears.