Hard Skills
IntermediateDebt Recovery ProceduresThe systematic application of policies and techniques to recover outstanding government funds such as overpayments or taxes.
AdvancedLegislative ComplianceDeep understanding of the Employment Insurance Act, Income Tax Act, and other relevant statutes to ensure legal collection practices.
IntermediateFinancial Statement AnalysisEvaluating a debtor's financial position, income, and assets to determine their actual ability to pay or qualify for relief.
FoundationalCase Management Systems ProficiencyThe technical ability to use internal government databases and CRM software to track interactions, payments, and account status.