Hard Skills
IntermediateTechnical TroubleshootingThe process of identifying, diagnosing, and resolving hardware, software, and system issues encountered by end-users.
IntermediateITSM Software ProficiencyHands-on experience using IT Service Management tools like ServiceNow, Jira, or Zendesk to manage the lifecycle of support tickets.
IntermediateRemote Desktop SupportUtilizing tools such as TeamViewer, AnyDesk, or Microsoft Remote Desktop to troubleshoot systems at a distance.
IntermediateNetwork DiagnosticsBasic troubleshooting of connectivity issues including VPN, LAN, Wi-Fi, and DNS configurations.
IntermediateTechnical DocumentationThe ability to create clear instructions, knowledge base articles, and incident logs for both users and internal IT staff.