Hard Skills
IntermediateGlobal Distribution Systems (GDS) ProficiencyThe ability to operate complex airline reservation systems such as Sabre, Amadeus, or Galileo to manage bookings, ticketing, and flight manifests.
IntermediateAviation Regulatory ComplianceKnowledge of TSA, FAA, or ICAO regulations regarding passenger screening, dangerous goods, and international travel documentation requirements.
IntermediateTicketing and Fare CalculationApplying complex fare rules, processing refunds, and executing exchanges according to carrier policies and international tariff standards.
Soft Skills
AdvancedConflict Resolution and De-escalationThe capacity to handle distressed or aggressive passengers during flight delays, cancellations, or overbooking situations with poise and professionalism.
IntermediateIntercultural CommunicationEffectively interacting with a diverse range of international travelers, accounting for language barriers and cultural differences in service expectations.