Hard Skills
AdvancedStatutory InterpretationThe ability to analyze and apply the Employment Insurance Act and related regulations to determine claimant eligibility.
IntermediateInvestigative InterviewingConducting structured interviews with claimants and employers to gather facts regarding work history and reasons for separation.
AdvancedAdministrative Decision WritingDrafting clear, concise, and legally defensible rationales for the approval or denial of insurance claims based on gathered evidence.
IntermediateCase ManagementOrganizing and prioritizing a high volume of active claims to ensure timely processing and adherence to service standards.
AdvancedPayroll and Earnings AnalysisInterpreting Records of Employment (ROE), payroll registers, and tax documents to calculate insurable hours and earnings.