Hard Skills
IntermediateIntegrated Library System (ILS) OperationThe ability to navigate and utilize specialized software to check materials in and out, manage patron accounts, and process holds.
BeginnerClassification and Shelving SystemsUnderstanding and applying library organization systems such as Dewey Decimal or Library of Congress to organize and locate materials.
BeginnerFinancial Record ManagementProcessing payments for fines, lost items, and library cards while maintaining accurate cash drawer records.
Soft Skills
IntermediatePublic Service and CommunicationProviding direct assistance to library users in a professional and helpful manner to resolve inquiries and promote library services.
IntermediateConflict De-escalationThe ability to calmly manage and resolve disputes with patrons regarding overdue items, fees, or library policy violations.