Hard Skills
AdvancedPerformance Appraisal and ManagementThe systematic evaluation of employees' work performance and the implementation of development plans to ensure high standards in child welfare case management.
ExpertPublic Sector Labor RelationsManaging relationships with unions and interpreting collective agreements within a government social services context.
IntermediateStrategic Staff RecruitmentIdentifying, interviewing, and hiring qualified social workers and administrative staff to meet departmental mandates.
ExpertChild Welfare Policy ComplianceEnsuring all HR practices and service delivery align with provincial, state, and federal child protection laws and employment standards.
AdvancedWorkforce Training and DevelopmentDesigning and overseeing continuous learning programs for social service professionals to keep them updated on case management techniques and trauma-informed care.