Hard Skills
AdvancedTrauma-Informed CareAn approach in the human service field that assumes that an individual is more likely than not to have a history of trauma, focusing on safety and empowerment.
IntermediateCrisis InterventionThe provision of immediate and short-term emergency psychological care aimed at assisting individuals in a crisis situation to restore equilibrium.
IntermediateCase ManagementA collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs.
IntermediateDevelopmental PsychologyScientific study of how and why human beings change over the course of their life, focusing on physical, cognitive, social, intellectual, and emotional growth.
Soft Skills
AdvancedActive ListeningA communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.
IntermediateCultural CompetenceThe ability of providers and organizations to effectively deliver healthcare services that meet the social, cultural, and linguistic needs of patients.