Hard Skills
AdvancedPBX System ManagementExpert operation and oversight of Private Branch Exchange systems to route calls effectively across an organization.
AdvancedEmergency Response CoordinationExecuting specific protocols for routing urgent calls, alarms, or notifications during crisis situations.
IntermediateCRM Data EntryUsing digital tools to accurately track caller interactions and maintain updated contact databases.
Soft Skills
ExpertInterpersonal CommunicationThe ability to exchange information clearly and professionally with callers and visitors while representing the organization.
IntermediateTeam SupervisionManaging, scheduling, and training a team of telephone operators to ensure quality service standards.