Hard Skills
IntermediateReservation System ManagementProficiency in utilizing digital booking platforms and table management software to organize guest flow and maximize occupancy.
AdvancedFloor CoordinationStrategically directing the seating of guests and the movement of staff to ensure balanced workloads for servers and timely service.
ExpertFine Dining Etiquette MasteryIn-depth knowledge of formal service protocols, seating priorities, and high-standard professional presentation.
Soft Skills
AdvancedGuest Relations and DiplomacyThe ability to professionally manage guest expectations, provide a warm welcome, and handle VIP requirements with discretion.
IntermediateConflict De-escalationTechniques for managing agitated guests or resolving seating disputes calmly to maintain a pleasant dining environment.